This when you are instructed to send a message to activate a SIM upgrade by a scammer pretending to be a representative from your mobile network provider. The instruction will also ask you to share your One-Time Password (OTP) or PIN.
If you send the message and share your OTP or PIN, you will lose access to your mobile network. The scammer will take over your mobile number, and receive all incoming messages and calls, and your OTPs for banking transactions.
If you are contacted for a SIM Swap, always verify the authenticity of the call through your mobile network provider’s official channels and never share any information.
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