Where it is usually done: SMS (Smishing), Voice Call (Vishing)
Simulated. View image ▲
This is when a scammer who claims to be from your phone provider says that the company will replace your SIM card for free to enable new features for your phone.
What happens next is that the scammer will ask you to text a keyword to a number and share with them a one-time password (OTP) that you will receive when you do so.
If you give them this password, your number will be transferred to a different SIM card. This means the scammer will have full control over it, and will receive all calls and messages, including any one-time passwords (OTPs) for your banking transactions.
Don’t be a victim of the SIM swap scam. Never send any message to a number when asked to do so, and never share your OTPs with anyone.
If you need to upgrade your SIM card, you should visit a physical branch of your telecom provider or reach out to a representative through the hotline from the official website.
To help keep yourself scam proof, you should learn about the different types of scams so you know what to look out for. Read our scam types section and browse our tips to stay safe.
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