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Account Takeover case sample 3


Things to note:

  • Call from unregistered number.
  • Caller introduces herself as a bank employee.
  • Mention of system upgrade to make recipient feel assured.
  • Mention of account inaccessibility to pressure recipient.


  • Good morning, this is Nicky from Bank 32.
  • I’m just calling to inform you that we are performing an upgrade to our system.
  • This will make our network and security even better.
  • However, your current ATM card is not compatible with the new system.
  • We will have to transfer your details to a new card, which will be provided for free.
  • We can send a representative to your house to arrange the card transfer.

Sample conversation was created to reflect a similar case.

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