“We will have to transfer your details to a new card, which will be provided for free.”
Things to note:
- Call from unregistered number.
- Caller introduces herself as a bank employee.
- Mention of system upgrade to make recipient feel assured.
- Mention of account inaccessibility to pressure recipient.
- Good morning, this is Nicky from Bank 32.
- I’m just calling to inform you that we are performing an upgrade to our system.
- This will make our network and security even better.
- However, your current ATM card is not compatible with the new system.
- We will have to transfer your details to a new card, which will be provided for free.
- We can send a representative to your house to arrange the card transfer.
Sample conversation was created to reflect a similar case.