“Your account has been chosen for a free SIM upgrade.”

Sample conversation:

• Hi, this is Mika from xxx Telecom.
• Your account has been chosen for a free SIM upgrade.
• This will allow you to use the new features and also make your phone faster.
• To get the SIM swap, you just have to text “activate” to 2366.
• We will send you a number password through text.
• Just text the password to 09xx-xxxx and the new SIM will be delivered to you within 30 minutes.

Things to note:

• Call from unregistered number
• Caller introduces herself as a telecom employee
• Mention of free upgrade to entice the recipient

Sample conversation was created to reflect a similar case.