“That’s why we will be providing a new SIM that is compatible, for free.”

Sample conversation:

• Hello, good morning. I am Jasper, calling on behalf of xxx Telecom.
• You may have heard that the company is doing a systems upgrade.
• Unfortunately, the SIM you have right now is not compatible with the new system.
• That’s why we will be providing a new SIM that is compatible, for free.
• Just text “activate” to 2366.
• We will send you a number password through text.
• Just text the password to 09xx-xxxx and the new SIM will be delivered to you within 30 minutes.

Things to note:

• Call from unregistered number
• Caller introduces himself as a telecom employee.
• Mention of network improvement to add a sense of legitimacy
• Mention of needing the new SIM to continue the service to force the recipient to comply

Sample conversation was created to reflect a similar case.