“To verify, please say your account number and full name.”

Sample conversation:

• Hello, this is Jane from xxx bank.
• I’m just calling because we need to confirm your account details.
• To verify, please say your account number and full name.
• When is your birthday?
• What is your mother’s maiden name?
• Where did you open your account?

Things to note:

• Call from unregistered number
• Caller introduces herself as a bank employee.
• Mention of account verification to seem legitimate
• Attempt to get personal information

Sample conversation was created to reflect a similar case.