“I will just have to transfer your details to the new account.”

Sample conversation:

• Hello, this is Jay from xxx bank.
• We will be upgrading your account because you have a good record with the company.
• It will give you a lot more features.
• I will just have to transfer your details to the new account.
• I will ask your details now.

Things to note:

• Call from unregistered number
• Caller introduces himself as a bank employee.
• Mention of account upgrade to entice recipient
• Attempt to get personal information

Sample conversation was created to reflect a similar case.