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The caller is persistent and does not give you time to think or even verify the call. They are actually trying to get your sensitive information like your PIN, card verification value (CVV), One-Time Password (OTP), etc., by saying that they are needed for account-related purposes. They can make it scary by saying that your account could be closed or locked if you don’t provide the information.

If you give your information, the scammer will use it to access your real account and steal your money.


Don’t be a vishing victim

If the caller asks for your financial information with a sense of urgency or threat, refuse to give out your information and just end the call. Never share your bank details and security access information. If you need to verify the caller’s identity, call your bank’s official contact number only.


How this could happen

1: Contact

You get a phone call from an unfamiliar number. The caller identifies himself as a representative of your bank, and tells you that you need to provide certain private information for a reason (to keep your account from being locked, etc.).

2: Belief

Because you’re convinced that it’s real, you provide the information being asked for.

3: Reality

The caller wasn’t really from the bank. He is a scammer with the goal of getting your money and the information that he doesn’t have yet- your One-Time Password (OTP), Card Verification Value (CVV), PIN, etc.

4: Result

The scammer uses your sensitive data to access your bank account and steal your money.

Phone Scam (Vishing) Resources

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