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This is when a scammer seizes control of an online account, changes information such as the username, password, mobile number or other personal information, and then makes unauthorized transactions with that account. Phishing, Vishing and Smishing are the common ways in which scammers get your login details. Often, scammers impersonating bank representatives will ask for your sensitive and financial information in order to qualify for new products and services.


Don’t be an account takeover victim

In many cases, the account details were shared by the victim with the scammer. This can happen if you were contacted via email, call, text or other channel, and asked to provide your personal details or account information, and you did it without verifying first through the official channels.


How this could happen

1: Contact

You are contacted by someone who is supposedly a bank representative, through email, SMS or call. You are asked to provide some personal and financial information, either for an account update or to verify your identity.

2: Belief

Because you’re convinced that it’s real, you provide your account details.

3: Reality

The scammer now has your account details and login credentials.

4: Result

The scammer uses your debit or credit card or online banking to make unauthorized transactions.

Account Takeover (Account Compromise) Resources

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